Refund policy

Download and order support

If you receive an incorrect, incomplete or damaged file, or cannot access a purchase, email info@digitallibrarystore.com with your order number and a description of the problem. We will investigate and provide the appropriate remedy, which may include a corrected file, renewed access or a refund where applicable.

Cancellation and consumer rights

Your statutory consumer rights remain in place. Where a withdrawal or cancellation right applies, contact us within the applicable period; for eligible EU and EEA distance purchases this is generally 14 days from the contract date.

Providing access to a download does not by itself remove a statutory withdrawal right. Any exception for immediately supplied digital content applies only when its legal requirements, including any required express consent and acknowledgement, have been met.

Refund processing

Approved refunds are returned to the original payment method. Your bank or payment provider determines when the credit becomes visible. Please contact us about duplicate charges or a missing refund.

This policy does not limit remedies for digital content that is faulty, not supplied or not as described.